Om Malik has a short, but nice interview with Edward Mueller, CEO & Chairman of Qwest. Due to some poor customer experience stories I have not been a big fan of Qwest. However, I imagine you can come up with similar stories for most any carrier.
Qwest is certainly going in different directions over the past few years. It's interesting that they would be such a heavy contender for the broadband market. Qwest is the dominant local loop provider in my area. They mention their fiber to the home initiatives -- hey Qwest - I'll pilot it for you!! :)
Check out Om's interview here
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